Occasionally, in helping us troubleshoot certain email problems, we will ask you to provide us with the "email headers" of the message that is giving you trouble. Below are the steps for viewing them.
Start by selecting the message, then right-click and select "Message Options."
The internet headers are at the bottom of the window that pops up.
The box on the right side of the label is "selectable." Please select all the text within that box, copy, and then paste it in to a new email message to us. This should give us the information we need.